Know Benefits of Mystery Shopping Companies and Be Aware to falling into a scam

Be Aware of Scam Mystery Shopping Companies

Unfortunately, not all Mystery Shopping companies are reputable. To avoid falling into a scam, you should avoid any company that:

It requires you to pay a fee: you should not have to pay anything to get tasks.

Advertise for buyers in the help sections of newspapers or by unsolicited emails.

It requires that you pay and earn a buyer certification.

It guarantees you a set of income.

For even more scam protection, look for companies that belong to the Mystery Shopper Provider Association.

What a typical Mystery Shopping company includes is what we tell you below:

Mystery Shopping

Each assignment of a Mystery Shopper is a little different, but most tasks will require you to complete a store on a specific day and time.

It will also require you to listen to certain services that will be offered: to ask specific questions and remember the answers you receive to those questions and to write down the details of your surroundings (everything from cleaning the bathrooms to if the signage is properly placed).

You may even be required to try specific services (such as a spa service), take photos of the location or record conversations you have with employees.

Work in a Mystery Shopping Company

If you are interested in being part of a Mystery Shopping Company and becoming a secret shopper, there are certain things to keep in mind.

l When starting with a new mystery shopping company, there are several things you should do to make sure the relationship is good. This includes:

l Make sure the company has a certain track record.

l Expect to receive payment from the first store you visit, before going to additional stores

l Evaluate if you are being compensated for your time. $ 20 may sound like a fair payment until you discover that you are spending five hours in each store.

l Evaluate the reliability of the site. If the tools are difficult to use, you may discover that the gains do not justify the inconvenience.

Benefits of the Mystery Shoppers

 

Mystery Shopper Benefits

Having a secret buyer can bring great advantages for a business, taking advantage of the evaluated can be really positive to improve the shopping experience.

New experience

While some mystery shoppers have gone to your business in the past, others will be experiencing something completely new, without biases that affect the way they view your business.

That gives you the opportunity to learn what is the experience of someone trained to give your business comments on how customers view the sales process. Many companies base their research on the judgments made by mysterious buyers.

Customer satisfaction

Mystery shoppers are specifically known for the ability to evaluate customer service, and this will give you an idea of Customer Satisfaction.

You can find out if employees showed behaviors that may eventually lead to low satisfaction scores, and look for an idea of how employees interact with customers when bosses are not around.

LOW COST

It depends on the company and the buyer, but mysterious purchases tend to be a low-cost effort (one that will not require much investment to help you get feedback).

Since companies seek to cut costs around the company's evaluation, mystery shopping can be a useful option.

Keeps employees alert

As we mentioned in the introduction, employees who know that a mystery shopper can attend the store at any time may also be more likely to offer Excellent Service to each customer knowing that they can be publicly judged.

Research ideas

Finally, one of the problems that companies often have is to come up with new ideas that come from an investigation on how to improve their business.

Often, without an interesting customer vision, it is difficult to get an idea of how the company can improve. Mystery shopping is another tool that a company can use to stimulate research.